FAQ
### Frequently Asked Questions (FAQs)
#### **General Information**
**Q: What areas do you serve?**
A: We proudly serve Hutto, Taylor, Pflugerville, Georgetown, Round Rock, Northwest Austin, Manor, and Cedar Park.
**Q: What appliances do you repair?**
A: We fix refrigerators, dishwashers, washers, dryers, ovens, and ice makers. If it’s an appliance, we’ve got you covered!
**Q: Do you offer same-day or next-day service?**
A: Absolutely! We offer fast same-day and next-day appointments with a convenient 2-hour arrival window.
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#### **Pricing and Fees**
**Q: Is there a diagnostic fee?**
A: Yes, we charge an $85 (before tax) non-refundable diagnostic fee, which can be credited toward the repair cost if you decide to proceed.
**Q: Do you offer financing for repairs?**
A: Nope, we don’t offer financing at the moment. But with our transparent pricing, there are no surprises!
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#### **Warranty and Repairs**
**Q: Do you provide a warranty on repairs?**
A: You bet! All repair parts come with a rock-solid 90-day warranty.
**Q: What is your repair completion rate on the first visit?**
A: Half the time, we’ll have your appliance up and running on the very first visit!
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#### **Appointments and Booking**
**Q: How can I book an appointment?**
A: Easy! Book online through our website or give us a call. We’ll take care of the rest.
**Q: What should I expect when the technician arrives?**
A: Expect a friendly pro who will diagnose the issue, give you a clear quote, and get straight to work if you say “yes.”
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#### **Customer Support and Feedback**
**Q: How can I provide feedback on my service?**
A: After we’ve done our magic, you’ll get a review form from Housecall Pro to share your thoughts. We love hearing from you!
**Q: What if my question isn’t answered here?**
A: No worries! Just reach out to us through our website or give us a call. We’re always happy to help.
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Got more questions? Don’t hesitate to ask! We’re just a click or call away from making your appliance worries disappear. 😊